Contact Us
We welcome community feedback, empty spool tare weight submissions, new 3D printer profile requests, and calculation enhancements from makers worldwide.
Get in Touch
For all inquiries, bug reports, feature suggestions, or business partnerships, contact our direct team email below:
Response turnaround: Typically within 24 to 48 business hours.
How Can We Help You?
Submitting Empty Spool Tare Weights
Help expand our Spool Tare Database! Please include:
- Filament manufacturer & brand name
- Spool material (Cardboard, Plastic, Reusable MasterSpool)
- Exact empty tare weight in grams (measured on a digital scale)
- Spool diameter / width if non-standard
Requesting a 3D Printer Profile
Want to see a specific machine added to our TCO calculator? Please include:
- Printer brand and exact model version
- Bed type (AC heated bed, DC, or passive)
- Average running wattage (or watt-meter test results)
- Build volume dimensions (X × Y × Z in mm)
Calculation & Bug Reports
Noticed a math discrepancy or parsing issue? Please provide:
- Slicer name and version (OrcaSlicer, PrusaSlicer, Bambu Studio)
- Input values entered into our calculator
- Expected vs. actual calculation results
- Browser and device used
Legal, Privacy & DMCA Notices
For formal privacy inquiries, data protection matters, or intellectual property notices:
- Subject line: “Legal Notice: [Subject]”
- Detailed statement of inquiry or statutory notice
- Direct contact name and organizational affiliation
For security and privacy reasons, please do NOT attach proprietary 3D CAD models (.STL, .STEP, .CAD) to email inquiries. Our team cannot accept or review proprietary design files via email.